Lingerie Fanatic return and exchange policies

We hope that you would be able to enjoy your new merchandise, but in case that you decided to return it or change your mind on your purchase, we are always here to assist and fret not as our return process is as easy as 1-2-3!
 
By processing your payment and completing an order with us, you are accepting the terms and conditions that is spelled out in herein regarding returns of your purchase(s).
 
Should you receive a defective or incorrect item, please follow these steps within 2 days of receipt to be eligible for a return.

 

Step 1:
Email to custsvc@lingeriefanatic.com and indicate the type of request:
  • Defective item/Damaged during transit
  • Wrong product/size/color
  • Full Name
  • Contact Email
  • Product Ordered
  • Order Number
For the request of Defective item/Damaged during transit, a clear picture of the item in its original packaging is required. We will review your request within 24 hours, however if need be, we might request for further clarifications. You shall expect a reply from us within 24 hours.

 

Step 2:

Upon the approval of your return request, we shall include in our email reply whether the item(s) shall need to be shipped back to us or otherwise.

If in the event that the item(s) needs to shipped back, we would advise on the return address that the item(s) shall need to be shipped to. Please pack the item together with a note inside the package stating the order number before shipping it back to us.

 

Step 3:

Pack the item securely in it's original packaging together with a note inside the package stating the order number before shipping it back to us. 

Please kindly ship the item within 2 days from date of the approval email sent to you, kindly ship the item(s) with tracking as proof of shipping and email to us the tracking number along with the order number to custsvc@lingeriefanatic.com

Once the item(s) has been received successfully and inspected, approved returns shall be issued a store credit for the purchase price less any shipping/restocking fees where applicable.

Please do take note that store credit issued by us will have a validity of 120 days.

IMPORTANT: Your return item(s) must be unworn and unwashed and with all the original packaging and tags intact.

NON-RETURNABLE ITEMS:

  • Items that have been worn beyond a "trying out" process - i.e. items that have been worn during a work-out session.
  • Items that have been used during the course of a day of wear.
  • Hair accessories, lingerie/underclothes and intimate items.
  • Free items, On Sale items.
  • Items with Discount Codes applied. 
  • Swimwear, jewelry, and handbags.
  • Items that have been tampered/altered including removal of tags.
  • Items with makeup stains.
  • Items with fragrance or cigarette smoke odor.
  • Sanitary items.
  • Health and personal care items. 

 

How will postage be calculated on returns?

For items that are defective or damaged, postage costs for return shall be reimbursed as store credit.

For items that the return reason(s) are other than defective or damage during transit, postage costs shall be borned by the buyer. 

Please take note that it shall be the buyer’s responsibility before the item reaches our return facility. It is therefore advisable to select a postal service which could be tracked.

 

Under what conditions that an item is not returnable/refundable?

We trust that the information contains herein our website is up to date and is as accurate as can be although slight color variations might occur due to product being viewed from different hardware configurations/LED panels.

Under no circumstances that Lingerie Fanatic will refund the purchase price for items where the reason for refunds or return is due to sizing issue despite the correct size ordered or for reasons that are of personal opinion or change of mind after receiving the item(s).

NON-RETURNABLE ITEMS:

  • Items that have been worn beyond a "trying out" process - i.e. items that have been worn during a work-out session.
  • Items that have been used during the course of a day of wear.
  • Hair accessories, lingerie/underclothes and intimate items.
  • Free items, On Sale items.
  • Items with Discount Codes applied. 
  • Swimwear, jewelry, and handbags.
  • Items that have been tampered/altered including removal of tags.
  • Items with makeup stains.
  • Items with fragrance or cigarette smoke odor.
  • Sanitary items.
  • Health and personal care items.

Your return item(s) must be unworn and unwashed and with all the original packaging and tags intact.

 

What are the applicable Restocking Fees? 

Please be advised that a restocking fee of 20% of the order total will be charged for any shipments that are returned to Lingerie Fanatic due to the following reasons:

  • Customer refusal
  • Incorrect/Inaccurate Shipping Address
  • Merchandised returned in a defective state/condition

Lingerie Fanatic return and exchange policies

We hope that you would be able to enjoy your new merchandise, but in case that you decided to return it or change your mind on your purchase, we are always here to assist and fret not as our return process is as easy as 1-2-3!
 
By processing your payment and completing an order with us, you are accepting the terms and conditions that is spelled out in herein regarding returns of your purchase(s).
 
Should you receive a defective or incorrect item, please follow these steps within 2 days of receipt to be eligible for a return.

 

Step 1:
Email to custsvc@lingeriefanatic.com and indicate the type of request:
  • Defective item/Damaged during transit
  • Wrong product/size/color
  • Full Name
  • Contact Email
  • Product Ordered
  • Order Number
For the request of Defective item/Damaged during transit, a clear picture of the item in its original packaging is required. We will review your request within 24 hours, however if need be, we might request for further clarifications. You shall expect a reply from us within 24 hours.

 

Step 2:

Upon the approval of your return request, we shall include in our email reply whether the item(s) shall need to be shipped back to us or otherwise.

If in the event that the item(s) needs to shipped back, we would advise on the return address that the item(s) shall need to be shipped to. Please pack the item together with a note inside the package stating the order number before shipping it back to us.

 

Step 3:

Pack the item securely in it's original packaging together with a note inside the package stating the order number before shipping it back to us. 

Please kindly ship the item within 2 days from date of the approval email sent to you, kindly ship the item(s) with tracking as proof of shipping and email to us the tracking number along with the order number to custsvc@lingeriefanatic.com

Once the item(s) has been received successfully and inspected, approved returns shall be issued a store credit for the purchase price less any shipping/restocking fees where applicable.

Please do take note that store credit issued by us will have a validity of 120 days.

IMPORTANT: Your return item(s) must be unworn and unwashed and with all the original packaging and tags intact.

NON-RETURNABLE ITEMS:

  • Items that have been worn beyond a "trying out" process - i.e. items that have been worn during a work-out session.
  • Items that have been used during the course of a day of wear.
  • Hair accessories, lingerie/underclothes and intimate items.
  • Free items, On Sale items.
  • Items with Discount Codes applied. 
  • Swimwear, jewelry, and handbags.
  • Items that have been tampered/altered including removal of tags.
  • Items with makeup stains.
  • Items with fragrance or cigarette smoke odor.
  • Sanitary items.
  • Health and personal care items. 

 

How will postage be calculated on returns?

For items that are defective or damaged, postage costs for return shall be reimbursed as store credit.

For items that the return reason(s) are other than defective or damage during transit, postage costs shall be borned by the buyer. 

Please take note that it shall be the buyer’s responsibility before the item reaches our return facility. It is therefore advisable to select a postal service which could be tracked.

 

Under what conditions that an item is not returnable/refundable?

We trust that the information contains herein our website is up to date and is as accurate as can be although slight color variations might occur due to product being viewed from different hardware configurations/LED panels.

Under no circumstances that Lingerie Fanatic will refund the purchase price for items where the reason for refunds or return is due to sizing issue despite the correct size ordered or for reasons that are of personal opinion or change of mind after receiving the item(s).

NON-RETURNABLE ITEMS:

  • Items that have been worn beyond a "trying out" process - i.e. items that have been worn during a work-out session.
  • Items that have been used during the course of a day of wear.
  • Hair accessories, lingerie/underclothes and intimate items.
  • Free items, On Sale items.
  • Items with Discount Codes applied. 
  • Swimwear, jewelry, and handbags.
  • Items that have been tampered/altered including removal of tags.
  • Items with makeup stains.
  • Items with fragrance or cigarette smoke odor.
  • Sanitary items.
  • Health and personal care items.

Your return item(s) must be unworn and unwashed and with all the original packaging and tags intact.

 

What are the applicable Restocking Fees? 

Please be advised that a restocking fee of 20% of the order total will be charged for any shipments that are returned to Lingerie Fanatic due to the following reasons:

  • Customer refusal
  • Incorrect/Inaccurate Shipping Address
  • Merchandised returned in a defective state/condition